Terms & conditions / Bunting only hire

Bunting can be hired for up to 4 days. Any longer will incur an additional charge.
There is no need for you to launder the bunting, we will take care of that.

Delivery & Collection (for hiring bunting only)

You are welcome to pick up and return bunting to us from our base at DL5 6JP.

We will deliver bunting to you for free, within a radius of 10 miles from our base in DL5 6JP (Aycliffe
Village) if your order is £50 or over.

After that we charge 40p per mile, up to 20 miles from our base. Over this distance you must use our
courier service or collect and return the bunting yourself.

Our bunting can be delivered to you and
collected from you, by courier to anywhere in the UK, for an additional charge of £20 (for up to £100
hire charge) or £25 for bunting hire over £100. This is inclusive of carriage both ways, shipping
insurance and our cleaning service.

Please fill in our contact form with your requirements for a consultation/quotation or please call
Anne-Marie on 07974 811042.

Setting up service:

We do offer a full installation service for the bunting (within a 20 mile radius of DL5 6JP.)
There is a charge for this service, please ask us for a quotation.

Fixing the bunting:

We will include instructions with the bunting, for how to put up and care for the bunting together
with safety advice. We will include string and lengths of extra cotton tape with the bunting, which
can be used to tie around the bunting to attach it securely.

The bunting may be used indoors & outdoors but please note that it must be perfectly dry before it
can be bundled up to be returned. (If the bunting will not be dry in time for the collection by courier
please inform us A.S.A.P so that alternative arrangements can be made.)

Payment:

We require a 50% non-refundable deposit together with a damage deposit.
The damage deposit must be a separate cheque for £100 or payment by bank transfer. This will only be cashed if the bunting is returned to us in an unreasonable condition or the bunting goes missing and it is deemed to be your fault, not the couriers. The damage deposit will be refunded (cheque torn up & not
cashed) or BACS payment returned, upon the return of the bunting in a ‘reasonable state ( i.e. only
laundering is needed and the bunting does not need repairing, other than very minor repairs.)

A non-refundable deposit of 50% of the total hire charge will be required to secure your order at the
point of booking. This secures all the bunting you have specified on your order. The final balance and
damage deposit must be paid 28 days prior to your event. This final balance must have cleared 21
working days prior to your event.

Courier Service

We will contact you a few days before the bunting will be delivered to you with information about
delivery & collection times. Upon delivery & collection please ensure that there is somebody to hand
the parcel to & someone to hand the parcel over to the courier, as a signature will be required. We
will have to pass on to you any extra courier fees incurred by a ‘failed collection.’

We will contact you the day after your event with a gentle reminder of the courier’s collection time.
Please advise us if the collection address is different to the delivery address, as perhaps you may be
away on honeymoon etc.

Joyously Vintage Terms and Conditions of Hire

By placing an order with Joyously Vintage, you agree to the following terms and conditions:

Hired Goods

Our crockery goods for hire are in good vintage condition, which means they may display minor
irregularities under the glaze or a small amount of wear to the gilt/pattern commensurate with age.
If necessary, Joyously Vintage reserves the right to supply a small number of contemporary pieces
considered appropriate to a vintage theme.

Viewing Opportunity

We are unable to guarantee specific colours or sizes but if you would like to arrange a visit to view
the crockery and select specific items, this can be arranged by prior appointment. This service is
available at a cost of £30.00. If you subsequently hire the crockery, £20 will be deducted from the
balance.

Hire Period

The standard hire period for crockery and all other hired items will be 1- 4 days, but the exact length
of your hire period will be agreed at the time of booking. Any extension to the hire period must be ​
arranged in advance with Joyously Vintage and the customer will be charged extra at a pro rata rate.
Please ask for a quotation for longer periods of hire.

Terms of Payment

Please see the Prices page for hire packages & individual item hire charges.
Payments may be made by cash, cheque or by bank transfer.

A non-refundable deposit of 30% of the total hire charge (for crockery hire etc) will be required to
secure your order at the point of booking. This secures all the items you have specified on your order.
Please only book items that you need.

The final balance and damage deposit must be paid 28 days prior to your event. This final balance
must have cleared 21 working days prior to your event.

If an event is arranged at really short notice, then we will require payment in cash on delivery or
collection, together with the damage deposit.

Delivery and Collection

Delivery and collection will be free for orders of £50 or over, within a radius of 10 miles of DL5 6JP
(Aycliffe Village).

Additional mileage will be charged at 40p per mile, each way.

The customer will be provided with an item inventory checklist when the goods are delivered which
they will be asked to sign [when they satisfied that there are no shortages or damaged items.] If the
customer is unavailable to sign then a designated/responsible adult will be required to sign & take
responsibility for all the goods hired. If, in the unlikely event that there is no one available to check
the items, the order will be deemed to have been delivered in a clean and undamaged condition.

When returning the crockery to Joyously Vintage, it should be properly packed as found. If it is felt
that the crockery is not safe for transit and has to be repacked, this will incur an additional charge of
£30.

Please use the packaging supplied.

Equipment not returned on the due date will be charged at twice the daily rate for each additional
day.

A returnable damage deposit [cash or cheque] is required with the final balance, as follows:

• Total hire charge up to £100 – deposit £50
• Total hire charge up to £200 – deposit £100
• Total hire charge up to £300 – deposit £150
• Total hire charge over £400 – deposit £200

This will be held by Joyously Vintage until the inventory has been returned and checked.
A deduction of £5 each will be made for any cup, saucer, tea plate, milk jug, sugar bowl or bowl,
chipped, cracked, broken or missing or for any missing cutlery item.

£25 will be charged if a serving plate, cake-stand, teapot or large jug is chipped, cracked, broken or
missing.

If table linens are returned unreasonably soiled or missing, we will charge for replacement as follows:
Plain table cloths: all sizes £15
Hand-embroidered tablecloths, all sizes £25.

Please ask for replacement costs for all other items.

Please keep or ask your caterer to keep any damaged or broken items so that we can easily identify
what is missing from the inventory.

The damage deposit will be returned to the customer/hirer by post or bank transfer within 14 days of
the hire period, either in full, or with any deductions made for damaged items. If damages exceed
the deposit, the hirer agrees to pay the excess within 14 working days of the hire period.

Washing-up

Our crockery is mostly bone china and as such is more fragile and delicate than
commercial catering crockery, therefore please handle, unpack & pack all items with great care. It is
your responsibility to inform your caterer/venue of this also, to ensure minimal breakages. Under no
circumstances should any of our crockery be washed in a dishwasher or any other commercial
machine. If it is being re-used during the hire period, please wash it carefully by hand and take extra
care when handling, stacking and re- packing.

We prefer to wash all items that have been hired by you, at no extra charge, but you will need to
ensure that no food deposits are left on the crockery or cutlery. Please wipe any food residue from
crockery carefully, preferably with kitchen/paper towels. Please rinse all cutlery to remove food
residue.

Cancellation

If the customer wishes to cancel the order, this must be notified to Joyously Vintage in writing or by
email. The customer will lose their 30% hire deposit (non-refundable deposit) this charge is 50% for
bunting hire only, and the following charges will apply:

Notice given prior to event date:

30 days or more – No additional charge
Between 21-29 days – 50% of balance due
Under 21 days – 100% of balance due

A contact phone number and/or email address is needed so that we can get in touch in case there is
a problem with your order. When we receive your order we will provide you with a confirmation
email.

Liability and Insurance

Joyously Vintage cannot accept any responsibility for any injury or any accident to any party or
caused to persons, or damage to property, involving any items hired from us. During the hire period
the hirer takes full responsibility for all items until they have been accepted back into the possession
of Joyously Vintage.

Insurance against damage or breakage, loss or theft is the responsibility of the hirer.
We reserve the right to change these Terms and Conditions at any time. Amended terms &
conditions will apply to your continued use of the Joyously Vintage website and your order.